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Claims Process

Making a claim is easy with us. You can either download a claim form and send it through to us, or contact us directly via phone or email. There's a different process for property claims, motor claims, and all other claims, so check below for the right information for your claim.

 

How to make a Motor Vehicle claim:


Contact us on:
Phone : +64 9 914 6448
Fax:      +64 9 302 7694
Email:   mikef@iua.co.nz
Post:     PO Box 7238, Wellesley St, Auckland 1141

 
On receipt of your claim we will:
  • Confirm receipt of the claim and advise our claim number
  • Advise you if you need to provide any additional information on behalf of your client
  • Advise you of the steps we will be taking in handling your claim.

Preferred repairers:
  •  Download list of our preferred repairs
  • Our preferred repairer for windscreen claims is Novus - www.novus.co.nz

Mike Faircloth

Position:   Motor Claims
Email:       mikef@iua.co.nz
DDI:          +64 9 914 6448
Facsimile:  +64 9 302 7694

 

How to make a claim for Property Loss or Damage


During Office hours which are Monday - Friday 8.30 a.m. to 5.00 p.m. please contact us on:
 
Auckland Office:
Phone:  +64 9 914 6440
Fax:  +64 9 302 7694
Email: andy@iua.co.nz
Post:   P O Box 7238, Wellesley Street, Auckland 1141

Christchurch Office:
Phone:  +64 3 313 8435
Fax:  +64 3 310 7645
Email: wendy@iua.co.nz
Post:   P O Box 774, Rangiora, 7400

 
Outside of Office hours:
Please call 0800 800 096 - this is a 24/7 Claims Service Number for Property Claims only
Andrew Graveling
Andrew Graveling

Position: Property Claims
Email:     andy@iua.co.nz
Mobile:  +64 21 482 644
DDI:      +64 9 524 3732
  

How to make a Liability claim


Contact us on:
Auckland Office:
Phone:  +64 9 914 6440
Fax:  +64 9 302 7694
Email: mikef@iua.co.nz
Post:   P O Box 7238, Wellesley Street, Auckland 1141

Christchurch Office:
Phone:  +64 3 313 8435
Fax:  +64 3 310 7645
Email: wendy@iua.co.nz
Post:   P O Box 774, Rangiora, 7400
 
On receipt of your claim we will:
  • Confirm receipt of the claim and advise our claim number
  • Advise you if you need to provide any additional information on behalf of your client
  • Advise you of the steps we will be taking in handling your claim.
Liability

Auckland Liability Claims
Email: mikef@iua.co.nz
Phone: +64 9 914 6440


Christchurch Liability Claims
Email: wendy@iua.co.nz
Phone: +64 3 313 8435
 

 

 

   
Location
Auckland
Level 9, 52 Swanson Street, Auckland
P O Box 7238, 
Wellesley Street, Auckland 1141
 
 
Christchurch
Unit 11, 6/8 Cone Street, Rangiora 7400
P O Box 774,
Rangiora 7740